1. About the Policy
As part of our aim to provide a quality service at a reasonable price to all our
users, we have implemented this Policy to ensure that each subscriber's use of
the Service:
Meets legal requirements;
does not unreasonably interfere with other subscribers;
and does not unreasonably impact on our ability to provide
the Service.
In this document, the following words have these meanings: you means a
subscriber to the Service, or any person who accesses the Service using the
subscriber's access details;
Policy means this document, as may be amended by Riverland Internet from time to
time on 7 days notice;
Service means a residential Internet service provided by Riverland Internet,
together with associated services and software such as email facilities, web
space and customer support.
2. When this Policy comes into effect
This Policy applies immediately if you are a new subscriber to the Service. For
current users, this Policy applies 7 days after this Policy is posted on
Riverland Internet's website. If any changes are made to this policy by
Riverland Internet, these changes come into effect 7 days after the revised
policy is posted on Riverland Internet's website.
3. Security
3.1 Passwords:
You must keep confidential the password you use to subscribe to the Service. You
remain responsible for any use of the Service made using your password.
3.2 Unauthorised access:
You must not attempt to obtain unauthorised access to any computer system,
including unauthorised access to Riverland Internet's system (for example, by
attempting to use the account of another user).
3.3 Attacks on third party systems
You must not participate in any attempt to cause any computer system (including
Riverland Internet's system) to malfunction, whether by way of viruses, worms,
trojan horses, denial of service attacks or otherwise.
3.4 Notifications of service compromise reports
You must when notified by Riverland Internet, respond to threats or virus activity
on your network and provide proof of repair to Riverland Internet on request.
4. Illegal and infringing use You must not use the Service to breach any applicable criminal laws or
to infringe on the rights of a third party. This includes, without limitation:
fraudulent, deceptive or illegal activity;
infringement of copyright, trademarks or other intellectual
property rights;
infringement of laws relating to censorship and
classification of material;
using the Service to create, forward or distribute defamatory
statements.
5. Electronic Mail
You must not use the Service to distribute electronic communications (including
electronic mail, SMS messages, chat messages and newsgroup postings):
to a person or group who has indicated that they do not wish
to receive the communication from you;
If the communication is unsolicited bulk mail or "spam"
(whether or not it is commercial in nature);
in a way that forges or disguises the origin of the
communication;
in a way which is intended, or likely to, adversely affect
the functionality of any computer system
6. What happens if you breach this Policy?
If Riverland Internet believes on reasonable grounds that you have breached this
Policy, Riverland Internet may (but is not obliged to) take one or more of the
following steps:
suspend your access to the service indefinitely or for a
specific period;
terminate your access to the service and refuse to provide
the service to you or your associates in the future;
If Riverland Internet considers that you are in breach of this Policy Riverland
Internet may:
Inform appropriate government and regulatory authorities of
suspected illegal or infringing conduct;
and delete or edit any of your data (including webpage
content) stored on Riverland Internet computer systems.
7. Traffic Management Policy What is traffic management policy?
Riverland Internet reserves the right to implement traffic management policies
to ensure minority of heavy users do not affect the service for the majority of
users on the network.
The network is monitored daily on how much data users download during the peak
times of the day. This identifies the small number of users who are trying to
download excessive amounts of data over a small period of time. This behaviour
can be to the detriment of service to the vast majority of users on the network.
We reserve the right to traffic manage these users during peak times using one
of the following policies depending on the behaviour of the customers in
question.
To ensure that all users receive the appropriate level of service at peak times
we will limit customers who have downloaded an excessive amount of data during a
one hour period of the peak time frame. These customers may be limited on a one
off basis to 512Kbit/s for the remainder of the peak period for that day or
month depending on their plan. The peak period is specified by plan type and may
vary from time to time.
What is the 'Application Management' and how it works?
During peak periods, we also reserve the right to manage the amount of bandwidth
allocated to certain applications (such as Peer-to-Peer file sharing) and we
refer to this process as 'Application Management'. Controlling the amount of
bandwidth allocated to certain applications facilitates the best possible
experience for the majority of users on the network. Riverland Internet only
apply this to applications whose operation is not time-critical as part of our
acceptable usage policy.
Will the traffic management policy change?
We may from time to time need to review traffic management and how we apply this
across our network so that the majority of users receive the best possible
internet service. Any changes to traffic management policy will be reflected in
this document and will be published on our website. We reserve the right to
modify this traffic management policy at any time without prior notice and
solely at our own discretion.
